Specialist Course Advisor
England, West Midlands, Coventry - £11.76 per hour
We are currently recruiting for 20 Specialist Course Advisors to join the Coventry University Recruitment and Admissions Team. This is an exciting opportunity to be part of prospective students' experience during their decision making journey, offering welcoming and informative advice.
This role is initially to start 6th July 2022 until 30th September 2022, with a view to other opportunities within the Coventry University Group for the right candidates.
*The role will include:
*Offer a welcoming approach to all inbound and outbound communications with enquirers, applicants and offer holders.
*Clearly articulating responses to prospects who are considering a course within the University Group.
*Have up-to-date knowledge of the university's courses and campuses, as well as support services such as the Student Services and Accommodation.
*Responsible for achieving individual targets for the key steps within the customer journey including, including contact and application rates.
*Engage effectively through telephone, instant messaging, social media, e-mail and other communications methods.
*Responsible for the tailoring of messages and delivering the highest level of customer experience, ensuring a First Contact Resolution (FCR) approach.
*Use the University's CRM to log all interactions with customers, ensuring a 1-2-1 approach is adopted and all information held is accurate and up-to-date.
*Undertake administrative tasks related to the role including creation and maintenance of call records, updating customer records, adding customer notes to records, logging interactions and following up with emails.
This role would be suited to candidates with experience of working within a customer-focussed environment, along with experience of working towards targets and metrics. Strong communication skills both verbally and written are essential.
This role is based in Ryton on Dunmore with free parking, we do provide a free bus service to and from Coventry City if required.
Monday to Friday 37.5 hours per week on a shift basis 8am-8pm (1 hour for lunch) hourly rate of 11.76 per hour