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Customer Service Advisor
England, West Midlands, Coventry - £12.50 per hour

Posted: 01/07/24

We are recruiting a team of Customer Service Advisors to join Coventry University Recruitment and Admissions Team to start from Monday 5th August to deal with a high volume of queries via telephone, instant messaging, email and other forms of communication in relation to Clearing.

As a Customer Service Advisor, your main responsibilities will be:
*Provide excellent customer service to external and internal stakeholders
*Dealing with a high volume of inbound calls
*Provide assistant to prospective Students and returning Students with the UCAS system and accepting and making University place offers.
*Transferring Students to relevant departments as required
*Log and track Students request and enquiries in a courteous, efficient and timely manner via call logging database

Skills and experience required:
*Strong customer service and administration skills
*Excellent telephone manner
*Ability to work within a fast-paced customer service environment
*Strong IT skills
*Attention to detail
*Ability to work under pressure

Hours/Pay rate:
The assignment will start on Monday, August 5th and will run until August 23rd. The regular working hours are Monday to Friday from 8:30 am to 5:00 pm. However, it's important to note that there will be a need for flexibility to work on Saturday, August 17th and Sunday, August 18th. It is essential that the selected individual is fully committed for the entire duration of the assignment.
Based on-site , Central Coventry
£12.50 p/h

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