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2nd Line Support IT Technician
England, West Midlands, Coventry - £23,000 - £30,000 per annum

Posted: 04/12/23

We are pleased to assist our valued client with their recruitment for a 2nd line Support IT Technician.

Working between two sites based in North Coventry duties as required below.

Provide a friendly service to all customers and clients.
- Be the first point of contact for IT technical support to your assigned clients.
- Work independently to provide technician support to your assigned clients, by visiting the client sites.
- Resolve, advise and assist the client with any IT issues that arise.
- Carry out the requests and duties as directed by your line manager, when needed.
- Work alongside existing technicians and further develop your understanding of the role.
- Progress projects and assist with migrations at client sites.
- Occasionally visit client sites to perform call out jobs or deliver/setup equipment.
- Perform regular maintenance and checks at client sites either in person or remotely.
- Help to process the company's continuing workload via the company's helpdesk, email, phone or in person.
- Remotely resolve issues using the company's remote access software to assist customers.
- Provide occasional telephone support for all of the group's clients if required.
- Help the company with project work out of term.

Excellent spoken, telephone and written communication skills.
Excellent spoken, telephone and written communication skills.
Good levels of emotional, digital and commercial intelligence.
Experience in delivering IT support with hard ware and software and resolving problems.

Hours of work:
8.00 to 16.30 or 08.30 to 17.00
Enhanced DBS required.

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