England, West Midlands, Coventry - £14,000 - £14,990 per annum
To deliver high quality library services to Customers. As a library assistant you will be responsible for the general and routine duties in the Library, and for providing administrative support to the department. You will deliver a high level of customer service by supporting customers in making the best use of library resources, taking ownership of customer enquiries and driving them to resolution. Under the supervision and guidance of the Manager, you will also contribute to the strategic development of Library Services, and undertake project work.
Main Duties and Responsibilities
1. Answer and resolve queries from customers, staff and other Library users relating to relevant resources, IT provision, and general enquiries, making referrals as appropriate. Where enquiries have been escalated to colleagues, continue to drive the response to ensure that the query is resolved fully and in a timely manner.
2. Deliver general and specialist Library inductions and workshops for customers and staff.
3.Perform a range of administrative and counter duties supporting Library operations, the Manager and the Academic Writing Service. Supervise the Library, manage the behavior of customers and take responsibility for the health and safety of customers in the Library.
4.Gather data and information to monitor customer satisfaction. Continually review this information to proactively seek ways of improving the service, and generate reports to inform planning and development.
5.Help and encourage customers to use the Library and promote Library services by communicating effectively across a range of channels.
6.Provide tailored support to customers requiring more extended assistance with information literacy, computer literacy and assistive technology, through 'drop-ins' or bookable appointments.
7.Support the acquisitions process by reviewing reading lists and current stock, and facilitating procurement and financial processes.
8.Support the strategic development of Library and Learning Services in Coventry and at other sites.
9.Take personal responsibility for an area of the Library service, e.g. disability support, Talis Aspire reading list co-ordination, etc.
AND such other duties as are within the scope and the spirit of the job purpose, the title of the post and its grading.