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Switchboard Operator
England, West Midlands, Coventry - £20,552 per annum

Posted: 25/07/22

We are recruiting a Switchboard Operator to come join Coventry University Estates Team on a Permanent basis.

You will be providing a professional switchboard service for callers to the Group, ensuring all calls are dealt with efficiently and helpfully ensuring the caller needs are met and appropriate information has been provided.

As a Switchboard Operator, your main responsibilities will be:

*Handle all incoming calls into the Group during working hours
*Maintain up to date telephone records
*Maintain up to date knowledge of the Group, including internal organisation, in order to direct callers to appropriate locations or sources for further help
*Following the Group procedures and practices and carry out any appropriate administrative or maintenance work associated with the normal duties
*Record any observed problems with the switchboard equipment and ensure that they are promptly reported
*Provide a high level of customer care at all times when dealing with and communicating with customers
*Provide support where necessary for a professional and well-maintained reception and for department events and open days

Skills and Experience required for the role:

*Previous switchboard / telephone system experience
*Excellent telephone manner
*Excellent customer service
*Excellent communication skills
*IT literate
*Organisational skills

Hours / Salary:
Monday to Friday 12:30pm - 17:00pm

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