England, West Midlands, Coventry - £25,000 - £31,000 per annum
Our client is dedicated to sustaining long-term relationships with clients through the best customer service, flexible options and competitive prices. We are a growing, dynamic company which specialises in priority and expedited freight. Car manufacturers from across Europe rely on their services and we also have clients within industries such as aerospace and pharmaceuticals.
Headquartered in Coventry, the heartland of UK automotive manufacturing, they pride ourselves on solving problems for our clients and providing exceptional customer service, 24/7.
What the position will entail:
Locating the correct solution at the right price for the customer request from our carrier database.
Ensuring client satisfaction at all times during the contract.
Ensuring that Logistics achieves a profit on each sale.
Meticulously recording all quality issues and finding a solution that your customer is happy with within 15 minutes.
Monitoring of sub-contractors to enforce our high standards, but also be an approachable problem solver.
Keeping invoices and PODs up to date and ensuring clients are regularly informed.
The ability to plan and execute logistical solutions
Knowledge of the EU regulations for road transport.
Have, or be able to develop, expertise in the technical details of the transport you are booking space in.
Experience of booking airfreight, hand-carry, air-charter and full-load services.
Flexibility and the ability to deliver solutions in a calm and pro-active way under pressure.
Training and career development.
Focus on innovation and technology.
A solution-driven culture.
Full time position with rotating shifts :7.00- 16.00, 08.30- 17.30 and 10.00-19.00 Monday to Friday.