Operations Assistant
England, West Midlands, Coventry - £0 per annum

Posted: 28/09/16

Description:

Job Title: Operations Assistant
Reports to:Head of Operations

Main Purpose of the Role
To assist the Head of Operations and Facilities Team with the day to day operational running of the venue to ensure we can safely and successfully deliver Conference, Banqueting, Exhibition, Entertainment and Hospitality, Traffic Management and Grounds Teams providing operational and administrative support.
Key Areas of Responsibility

Main Objectives
*Administration support for Head of Operations and Facilities Team

*Collate all accreditation collected from all departments for event pass sheets

*Working closely with the Safety Officer and Venue Security Manager to create the stewards planner depending on the format for each individual match day or major event

*Support the Safety Officer with the recruitment of stewards along with the Safety Officer

*Supporting the Match Day Safety Co-ordinator with booking the required number of stewards for event days, providing their information for payroll and ensuring all staff files are kept up to date

*Booking agency stewards as and when required communicating timings etc

*Reacting to enquiries and queries from stewards along with the Match Day Safety Co-ordinator

*To provide admin support to the Facilities Team ensuring that the relevant files are kept up to date to comply with regulations and guidance
*Taking minutes / action notes from any meetings that require your attendance such as pre-match meetings, match day debrief, facilities team meetings

*Provide administration support to the Head of Operations on new projects
*To attend any meetings, training sessions and courses that may be beneficial to you or your colleagues as required by the Head of Operations
*To undertake other duties as appropriate, within their competence, as required by the Head of Operations.
Knowledge and Experience
Excellent written, interpersonal skills and experience of report writing and writing to senior managers and other authorities
Effective team working skills and the ability to work independently using own initiative
Previous experience of administrative working

Personal Qualities
Demonstrate a professional approach which generates credibility and confidence in others.
Possess a customer service ethic with a strong client and customer focus.
Be confident and assertive with a self-motivated approach and flexible attitude.
Possess the ability to overcome obstacles to solve problems to achieve results.
The ability to work with little supervision and manage time and priorities accordingly.
Possess a personal commitment to continuous self-development.
The flexibility to work outside normal office hours and cover event days both match and non-match days where required which will include weekends and public holidays.