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Credit Controller
England, West Midlands, Coventry - £10.00 per hour

Posted: 14/02/18

Description:
Credit Controller

We are currently looking for a confident, reliable individual to join our Finance Department as a Credit Controller to ensure that debts are managed and to ensure good collection rates and low irrecoverable debt.

Main Duties and Responsibilities:

*Maximise cash collection; reduce and maintain 90+ days debt to prescribed levels.
*Deal with customer queries in a timely manner and escalate to relevant service provider where appropriate. Following up with service provider to ensure that queries have been dealt with, undertaking regular meetings with service providers as required.
*Preparation of debtor control lists. Continually review the aged debt reports and produce detailed analysis of outstanding debtors.
*Liaise with debtors through e-mail, letter, SMS, telephone and face-to-face meetings regarding outstanding amounts.
*Work closely with other members of the Finance Team to ensure that debtors' queries are resolved quickly and that cash is correctly allocated against invoices in a timely and accurate manner.
*To undertake the timely and accurate production and processing of credit notes, refunds or other adjustments as required.
*Manage the debts that have been passed to the debt collection agents/solicitors.
*Manage credit control month end routines in accordance with the published timetable.
*Responsibility for recommending bad debts to be written off in accordance with financial regulations.
*To respond on a timely basis to enquiries from staff and students, both verbally and in writing, regarding the payment of fees and outstanding balances.
*Assist with the administration of the on-line payment facility and liaising with colleagues to ensure cash or other receipts are recorded and allocated.
*To continually review credit control working processes and highlight potential automation and/or time saving efficiencies on tasks.
*To assist in the maintenance of procedure manuals for credit control.

The person:

*Qualified to A level or demonstrable relevant experience.
*Credit Control experience.
*Experience of working with large databases.
*Good telephone manner.
*Good numeracy and systems skills
*Good working knowledge of Microsoft Outlook, Excel and Word.
*Completion of tasks within a timely and accurate manner.
*Ability to work under pressure to achieve deadlines,
*Ability to manage own time and prioritise work.
*Communicates in a clear and professional manner.
*Ability to deal with people at different levels and provide a consistent level of advice / service.
*Acknowledges the need to provide good customer service and gives friendly timely service.
*Investigates problems or situations beyond routine questions.

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