Collection Service Centre Representative
England, West Midlands, Coventry - £0 per annum

Posted: 28/07/14

Description:
Salary £16,876

PROFILE:
You have 1-3 years' experience within a fast paced logistics environment and can demonstrate good business awareness. You must be motivated to meet all requirements and KPIs. Proactive and adaptable to change, you will be a good fit for our company and industry which is fast paced and competitive. With strong communication skills you will be able to build good working relationships across departments. You will be able to identify potential loss areas to ensure we are operating the most cost effective way possible. Our business is a data rich environment and you will be comfortable analysing and acting upon data and information to drive performance and cost reduction.

JOB PURPOSE:
Working in the Collections Service team to ensure we call, analyse and review the various collection points, with a view to ensuring pallet returns in an efficient way to reduce costs, whilst maintaining required service levels.

KEY RESPONSIBILITIES:
Service Centre Responsibilities

o Making calls for New Collection Points to ensure that the Collection Point staff are aware of the IPP Logipal pallets and procedures.
o Ensure you regularly call collection points for pallet counts and watching the ingoing pallet movements to make sure we are collecting the amount of pallets that have been sent in.
o Liaising with any supporting field based asset managers who resolve issues at collection points.
o Looking at stock differences at collection points and investigating with collection points/asset managers & internal sales to find out where the pallets are going missing.
o Updating any asset visit forms that are sent to them from the asset managers within the set deadlines and querying anything with them that isn't clear.

Pallet Recovery

o Close collaboration with other Stakeholders to formulate plans to improve pallet recovery.
o Close collaboration with retail at DC / store level to improve pallet recovery.
o Report any concerning stock differences to your line manager immediately.

Analysis & Reporting

o IPP needs quality of analysis in order for the right business decisions to be made and business performance to be delivered.
o To meet all performance targets and KPI's both Calls and Collection Volumes set out by Service centre Team Leader.

General

o To maintain and re-enforce strong relationships with your team and colleagues.
o To maintain positive professional working relationships with all business contacts in a problem-solving environment.
o To resolve issues in own area of remit and where more senior intervention is required, passing wider issues through to the appropriate team in a timely manner to facilitate accurate final resolution.
o To effectively undertake any other duties as requested by the Management Team.
o To maintain the highest standards of work and professionalism at all times.

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Skills, knowledge, experience, qualifications required for job

o Sound Geographical knowledge of the UK.
o Good business acumen and commitment to support the operational & commercial performance of the business.
o Strong communication, both verbal and written.
o Well organised and self-disciplined with ability to priorities work under pressure.
o Able to build good working relationships across all levels.
o Ability to analyse and act upon data and information.
o Experience of using MS Office as well as bespoke software