1st - 2nd Line support
England, West Midlands, Coventry - £20,000 - £100,000 per annum

Posted: 11/01/17

Description:
thefutureworks are recruitment specialists who are part of the Coventry University Group. We have two key divisions - one division who manages both permanent and commercial recruitment for businesses throughout Coventry and Warwickshire, whilst the other recruits all vacancies within Coventry University.

1st - 2nd Line Support Technician

Our Client, an IP telecoms company based in Coventry. Established in 2013, are a fast growing and dynamic business looking for a 1st line- 2ndline support technician to join their team. They have a busy technical support department with most support enquiries coming via telephone, and the primary role of the technician is to be the first point of contact when customers call in. An excellent telephone manner will be required as well as troubleshooting and problem solving abilities.
This is a good opportunity to gain real world experience in the IT industry working with a range of different IP based telephone system including 3CX and Asterisk PBXs, as well as becoming proficient in managing both Linux and Windows operating systems. The successful candidate will be working alongside their existing second and third line technicians and full training and support will be given, as well as company sponsored opportunities to study towards Cisco CCNA, CCNP and also VMware VCP qualifications.
Hours
The hours are 9.00am - 5.00pm Monday to Friday with 1 hour for lunch. The candidate will be expected to cover out of hours support 1 week in 3 which involves being available to take calls on a company supplied mobile phone.
Holidays
There are 20 days Holiday a year + bank holidays